Privacy Policy

Last updated: July 16, 2026

Grand Rapids First respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect through grfirst.org, the Grand Rapids First mobile app, and related digital services. Most registrations, forms, and personal information are managed through Church Center and its associated services.

Information We Collect

Information You Provide

We may collect information that you voluntarily provide through Church Center or other church-managed platforms, including:

  • Your name
  • Email address
  • Phone number
  • Mailing address
  • Household or family information
  • Event or group registration information
  • Prayer requests or messages you submit
  • Ministry, volunteer, or church participation information
  • Giving and transaction-related information
  • Any other information you choose to provide

The information collected depends on the service, ministry, or feature you use.

Information Collected Automatically

When you visit our website or use our digital services, we and our service providers may automatically collect limited technical information, such as:

  • Browser and device type
  • Operating system
  • Referring website
  • Pages viewed
  • Town you are logged in from, based on your Internet Protocol address
  • Dates, times, and general usage information

We use this information to operate, secure, understand, and improve our website and digital services.

Giving and Payment Information

Online gifts and other payments are processed through a third-party provider, PushPay. PushPay  may collect payment-card, bank-account, billing, and transaction information according to their own privacy policies.

Grand Rapids First does not directly store complete payment-card information submitted through a third-party payment processor.

How We Use Information

We may use personal information to:

  • Respond to questions, prayer requests, and other communications
  • Process registrations and participation through Church Center
  • Process and maintain records of gifts and payments
  • Provide church, ministry, and pastoral-care services
  • Manage participation in ministries, groups, volunteer teams, and church activities
  • Send requested email, text-message, app, or other communications
  • Provide important administrative or safety-related information
  • Operate, maintain, secure, and improve our website, app, and other services
  • Maintain financial, tax, attendance, safety, and organizational records
  • Prevent fraud, misuse, or security incidents
  • Comply with legal and regulatory requirements

You may unsubscribe from promotional emails by using the unsubscribe link included in those messages. You may disable app notifications through your device settings. Certain administrative or transaction-related messages may still be sent when necessary.

How We Share Information

We may share information with service providers that help us operate our church and digital services, including providers of:

  • Website hosting and maintenance
  • Church-management systems (such as Church Center)
  • Online giving and payment processing (including Pushpay)
  • Email and text-message communications
  • Mobile applications and push notifications
  • Analytics and website-security services
  • Accounting, recordkeeping, and administrative services

These providers may process information on our behalf according to their own terms and privacy practices.

We may also disclose information:

  • When required by law, court order, subpoena, or other legal process
  • To protect the safety, rights, or property of Grand Rapids First or others
  • To investigate suspected fraud, abuse, misconduct, or security threats
  • With your direction or consent

Grand Rapids First does not sell personal information in exchange for money.

Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, analytics tools, and similar technologies. These technologies may help us:

  • Operate website features
  • Remember preferences
  • Understand how visitors use the website
  • Measure the effectiveness of communications
  • Maintain website performance and security

You can usually control or disable cookies through your browser settings. Disabling cookies may affect the operation of certain website features.

Our website may also include content or services provided by third parties, such as videos, maps, social-media features, and Church Center integrations. Those third parties may collect information according to their own privacy policies.

Children’s Information

Our general website and digital services are intended primarily for adults, parents, and guardians. We do not knowingly ask children under 13 to submit personal information online without the involvement or consent of a parent or legal guardian.

Parents and guardians may provide information concerning their children through Church Center for purposes such as ministry registration, event participation, and safety. We use that information to provide the requested ministry or church service and to maintain appropriate administrative and safety records.

If you believe a child has provided personal information to us without appropriate parental involvement, please contact us at hello@grfirst.org.

Information Security

We use reasonable administrative, organizational, and technical measures intended to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Please use care when submitting sensitive or confidential information online.

Information Retention

We retain information for as long as reasonably necessary to:

  • Provide church and ministry services
  • Maintain participation, safety, and administrative records
  • Fulfill the purposes described in this policy
  • Meet accounting, tax, legal, and regulatory requirements
  • Resolve disputes and protect our legal rights

Retention periods may vary depending on the type of information and the reason it was collected.

Your Choices and Requests

You may contact us to:

  • Ask what personal information you have provided to us
  • Request that your contact information be corrected
  • Update your communication preferences
  • Request deletion of information, when reasonably possible
  • Ask questions about our privacy practices

We may need to verify your identity before completing a request. We may also retain certain information when required for financial, tax, legal, safety, ministry, or other legitimate recordkeeping purposes.

External Websites and Services

Our website may contain links to websites and services operated by other organizations. Grand Rapids First does not control those services and is not responsible for their content, security, or privacy practices.

We encourage you to review the privacy policy of any third-party service you use.

Changes to This Policy

We may update this Privacy Policy periodically. Any revised policy will be posted on this page with an updated “Last updated” date.

Contact Us

For questions, concerns, or requests related to this Privacy Policy, contact:

Grand Rapids First

2100 44th Street SW

Wyoming, Michigan 49519

Phone: 616-531-2100

Email: hello@grfirst.org